Frequently Asked Questions

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Absolutely—within their natural range. Traits define the ceiling. Behavior training raises the floor—and Luxury MindFit™ identifies exactly where each employee stands.

Someone with a baseline of 60 is unlikely to perform consistently at a 95 level in experience-critical roles. With profile-matched techniques, many employees can move from inconsistent 55–65 performance to a more predictable ~70.

The key: training must match baselines or it decays in 2-7 days.

You can do interviews yourselves. What's difficult to maintain:

• Scoring consistency (Manager A strict, Manager B lenient)
• Time constraints (HR buried in payroll, managers running operations)
• Objective validation (internal politics, bias)
• Mystery shopping (impossible to do internally—staff recognizes you)

Most properties attempt internal assessment first, then realize consistency and objectivity are hard to sustain long-term.

The pilot addresses this directly. The baseline audit identifies which current staff have luxury mindset (invest in them), who needs profile-matched support (provide structured techniques), and who belongs in different roles (redeploy strategically).

This isn't about firing people—it's about behavioral role alignment through strategic redeployment and normal attrition.

INFOTEP does excellent work teaching technical skills—bartending, housekeeping, procedures. That's the "how" of luxury service.

Luxury MindFit™ assesses mindset—emotional regulation, ownership, anticipation. That's the "will" of luxury service.

We work BEFORE INFOTEP. We help you identify candidates who have luxury experience mindset, THEN you send them to INFOTEP for technical training.

INFOTEP teaches skill. Luxury MindFit™ assesses will. Together = luxury-ready staff.

Let's put it in context. If you hire 30 people per year and 40% fail, that's 12 bad hires × $5,000 each = $60,000 annual cost.

Plus, most hotels spend $20-50K per year on generic training that produces no measurable improvement.

The $3,500 pilot isn't expensive if it helps you:

• Avoid even ONE bad hire ($5,000 saved)
• Redirect training budget to highest-ROI staff ($10K+ value)
• Support higher guest satisfaction scores that influence booking conversion

This is a one-time assessment with multi-year impact. The $3,500 pilot delivers clarity on your entire workforce system—not just individual hires. Most hotels see payback within the first 2-4 weeks of improved performance.

We guarantee clarity. After 30 days, you will know exactly who to hire, who to invest in, and how to optimize your workforce.

If the strategy doesn’t give you immediate clarity on hiring, staff deployment, and training priorities, we will refund the pilot fee — no risk.

Even if you never work with us again, you'll walk away with clarity that changes how you operate.

Immediately. Baselines, hiring scores, and tier mapping are delivered in 30 days.