Signed in as:
filler@godaddy.com
Predict better hires. Elevate today’s team.
Luxury MindFit™
Workforce Engineering for Dominican Luxury Hotels
COMMON ISSUES
Most hotels spend $20-50K per year on generic service training that produces no measurable improvement.
Result:
- 30-40% of new hires fail within 90 days
- $50,000+ annual cost in turnover
- Service inconsistency guest satisfaction ratings
Why? When training doesn't match staff behavioral baselines, it decays in 2-7 days.
OUR SOLUTION
Luxury MindFit™ is not training—it is workforce engineering.
We optimize BOTH your future hires AND your current team using behavioral baseline assessment.
Traits define the ceiling. Behavior alignment raises the floor—and Luxury MindFit™ identifies exactly where each employee stands.
Workforce Engineering for Dominican Luxury Hotels
Built on 20+ years of operational leadership in Fortune 500 environments.
The hospitality industry relied on generic training to fix structural and behavioral gaps. Training treated symptoms. No one was diagnosing causes.
Luxury MindFit™ addresses this gap with a proven system built on:
- Trait-based talent assessment
- Tiered performance classification
- Strategic role alignment
- Monthly behavioral KPIs
- Profile-based manager coaching
- Quarterly workforce optimization
Luxury MindFit™ helps hotels achieve what traditional training cannot: clarity, consistency, and predictability in the human side of service.
How Luxury MindFit™ Works
PIPELINE OPTIMIZATION (Future Hires)
- Predict luxury guest-experience fit before hiring
- Screen candidates for experience-critical behavioral traits
- Reduce early-stage hiring failures that disrupt guest experience
INSTALLED BASE OPTIMIZATION (Current Team)
- Assess current team experience baseline
- Identify experience drivers vs experience risks
- Redeploy staff to roles where they naturally excel
- Focus training where it actually improves guest experience
What We Offer
30-DAY PILOT: $3,500*
30-DAY PILOT: $3,500*
30-DAY PILOT: $3,500*
WHAT YOU GET IN 30 DAYS:
For Future Hiring:
- Experience-fit digital pre-screening
- Manager calibration session
- 3–5 validated Experience Fit Reports
- 90-day hiring recommendations
For Current Staff:
- Guest experience audit
- Baseline MindFit™ Experience Score
- Tier distribution by experience impact
- Role realignment recommendations
- Training investment priori
WHAT YOU GET IN 30 DAYS:
For Future Hiring:
- Experience-fit digital pre-screening
- Manager calibration session
- 3–5 validated Experience Fit Reports
- 90-day hiring recommendations
For Current Staff:
- Guest experience audit
- Baseline MindFit™ Experience Score
- Tier distribution by experience impact
- Role realignment recommendations
- Training investment prioritization
Outcome: Complete clarity on who to hire, who to invest in, who to redeploy.
* Pilot includes assessment of up to 25 experience-critical roles. Expansion scoped separately
BEYOND THE PILOT
30-DAY PILOT: $3,500*
30-DAY PILOT: $3,500*
BUILD OUT PACKAGES
- Phase 1: Per-assessment services ($150/candidate)
- Phase 2: Full staff assessment ($8-12K, one-time with multi-year impact)
- Phase 3: Monthly mystery shopping ($2,500/month)
- Phase 4: Manager coaching (+$1,500/month)
OUR GUARANTEE
30-DAY PILOT: $3,500*
OUR GUARANTEE
If the strategy doesn’t give you immediate clarity on hiring, staff deployment, and training priorities, we will refund the pilot fee — no risk
Your Return on Investment
Luxury MindFit™ helps you in three ways
- FUTURE HIRING - Screen candidates for luxury mindset BEFORE investing in training
- CURRENT STAFF - Identify which existing employees have luxury mindset (invest in them) vs. who don't (redeploy or replace gradually)
- ONGOING PERFORMANCE - Continuous improvement system that shows managers exactly what to coach, who can improve, and who can't
SAMPLE ROI
- Avoiding 1 bad hire = ~$5,000 saved
- Redirecting training budget = 20-40% efficiency gain
Pilot investment: $3,500
Typical Year 1 ROI: $25,000-50,000 (7-14X)
(Results vary by property; conservative scenarios shown.)
Model your return with our ROI Calculator
About the Founder
Victor Díaz Jr. is the creator of Luxury MindFit™, a workforce engineering system built to bring clarity, consistency, and science-backed structure to hospitality talent management. Born in the Dominican Republic and trained in the United States, Victor has spent more than two decades leading Operations, Project Management, IT, and Analytics teams inside Fortune 100 organizations—solving performance problems with better systems, not more training.
After experiencing and studying the talent challenges unique to Dominican hospitality, he developed the Luxury MindFit™ approach: a trait-based, behavior-reinforcing workforce model that gives hotels a predictable way to hire, coach, align, and elevate their people. It is global operational rigor applied to Caribbean reality.
Today, Victor leads CuriousLenz Dominicana SRL with one purpose:
to help hotels unlock world-class guest experiences by unlocking the full potential of their workforce.