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Elevate today’s team. Predict better hires.
Luxury MindFit™
Workforce Engineering for Dominican Luxury Hotels
What Hotels Experience Today
Common Issues
- Guests complain about experience inconsistency.
- Hiring more people doesn’t improve the guest experience.
- Training effort doesn’t translate into everyday experience improvement.
Result:
- $20-50K per year on training with no measurable improvement
- 30-40% of new hires fail within 90 days
- $50,000+ annual cost in turnover
- Service inconsistency drives multi-platform reputation damage (TripAdvisor, Google, OTA ratings)
Why? When training doesn't match staff behavioral baselines, it decays in 2-7 days.
Why Luxury MindFit™ Is Different
Our Solution
Luxury MindFit™ is not a personality test, it is not training—it is workforce engineering.
- Personality tests describe who someone is.
- Luxury MindFit™ engineers where and how they should be deployed to support a consistent luxury experience.
- We optimize BOTH your current team AND your future hires using behavioral baseline assessment.
- We connect diagnostics to guest complaint patterns
Traits define the ceiling. Behavior alignment raises the floor—and Luxury MindFit™ identifies exactly where each employee stands.
How Luxury MindFit™ Works
INSTALLED BASE OPTIMIZATION (Current Team)
- Assess current team experience baseline
- Identify experience drivers vs experience risks
- Redeploy staff to roles where they naturally excel
- Focus training where it actually improves guest experience
PIPELINE OPTIMIZATION (Future Hires)
- Predict luxury guest-experience fit before hiring
- Screen candidates for experience-critical behavioral traits
- Reduce early-stage hiring failures that disrupt guest experience
30-Day Pilot Offer
$3,500 Introductory Pricing
What You Get: Diagnostic clarity on hiring, deployment, and training priorities.
- Behavioral fit diagnostics - Baseline assessment for 10-15 staff in 1-2 roles
- Tier classification - Experience Drivers / Stabilizers / Risks identification
- Redeployment roadmap - Who belongs where, who to invest in vs. redeploy
- Hiring criteria - Role-specific behavioral requirements for future screening
- Training guidance - Where training works vs. where redeployment solves faster
Your Return on Investment
Luxury MindFit™ Helps You in Three Ways
- CURRENT STAFF - Identify which existing employees have luxury mindset (invest in them) vs. who don't (redeploy or replace gradually)
- FUTURE HIRING - Screen candidates for luxury mindset BEFORE investing in training
- ONGOING PERFORMANCE - Continuous improvement system that shows managers exactly what to coach, who can improve, and who can't
SAMPLE ROI
- Avoiding 1 bad hire = ~$5,000 saved
- Redirecting training budget = 20-40% efficiency gain
Pilot investment: $3,500
Typical Year 1 ROI: $25,000-50,000 (7-14X)
(Results vary by property; conservative scenarios shown.)
Model your return with our ROI Calculator
